Thank you for choosing our platform. All payments made for subscriptions, services, or products are non-refundable, except under the specific conditions outlined below. We encourage users to review this policy carefully before making a purchase or subscription.
Refunds will be processed only under the following conditions:
1. Service Disruption or Non-Delivery: If the platform is unable to provide the subscribed services due to technical issues, service interruptions, or other reasons beyond the user's control, a pro-rata refund may be issued for the period of non-availability, at the discretion of the platform. This excludes minor delays, non-serious disruptions, or disruptions that were pre-informed to users.
2. Payment Errors: Refunds due to payment errors, double payments, or overcharges will be processed after verification, provided the refund request is made within 30 days of the transaction date.
• Minor Delays: Refers to short-term interruptions or slowdowns in the platform's services that do not significantly affect the overall functionality or user experience. Examples include:
• Brief maintenance periods (typically less than 5 hours).
• Temporary slowness in the platform.
• Momentary access issues that are quickly resolved.
• Non-Serious Disruptions: Refers to service interruptions with minimal impact on the user's ability to perform core functions on the platform. Examples include:
• Pre-scheduled maintenance with prior notice.
• Temporary issues affecting non-critical features or functionalities.
• Isolated technical glitches that do not prevent access to essential services and are resolved within a reasonable timeframe.
• Disruptions caused by factors beyond the platform's control (e.g., user's internet issues, device malfunctions, or third-party dependencies unrelated to core services).
Users may export their data if they choose to discontinue using our platform. However, exporting data does not, by itself, entitle the user to a refund unless the refund request qualifies under the exceptions stated above.
All payments are processed through a third-party payment gateway. By using the platform, users agree to abide by the terms and conditions of the payment gateway provider. We are not responsible for any errors, delays, or issues arising from the payment gateway's services.
To request a refund under the exceptions stated above, users must reach out to customer support through the Support section of the EHR platform. The refund request should include:
• Transaction details
• Reason for the refund request
All refund requests will be reviewed, and if eligible, processed within 30 business days of approval.
We reserve the right to modify this Refund Policy at any time. Any changes will be communicated to users through email or platform notifications and will be effective immediately upon such notification. Users are encouraged to review this policy periodically to stay informed of any updates.
By using our platform and completing a payment, you acknowledge and agree to the terms outlined in this Refund Policy.